Chatbots are here to stay Chatbots have been around for a long time and based on the global chatbot market size (and the expected growth), they will stick around for a long time and gain importance. In the past they’ve rarely met customer expectations or provided much positive experience. However, over the last few years…

Quite often we are consulted to design a robust test strategy for a mission-critical enterprise chatbot. How is it possible to test something for all possible unexpected user behaviour in the future ? …

One question we hear a lot is “What’s the best way to start testing a chatbot ?” The answer is surprisingly simple: Build up knowledge by educating yourself, and you will be able to answer this question yourself. This post will walk you through the major milestones that test automation…

If you have a hammer, every problem looks like a nail. With Botium, we are currently defining the industry standard for testing chatbots. In our support and developer channels we are regularily receiving questions like: I have to test a Whatsapp chatbot, can you help me to set up Appium…

A quick summary of 7 important DO’s and DON’Ts when training an NLP model for a chatbot. They are best applied before starting a project, but can also help to build a mindset for quality training data in all chatbot project phases. DO’s and DON’Ts ✅DO: think in problem space, not in solution space Users typically think in problem space, not in…

Voice platforms like Alexa and Google Assistant make it easy to provide a custom voice experience to your clients, even without going deeper in audio processing — everything is part of the platform. But what if you already invested quite some effort into building a chatbot on SAP Conversational AI ? You certainly don’t want to switch to a totally new platform now. Head on to my blog article in the SAP Community!

A quick summary of 7 important DO’s and DON’Ts when designing a chatbot testing strategy. We are continuously seeing teams ignoring those actually rather simple rules. DO’s and DON’Ts ✅DO plan for iterations In german we say rome was not built in a day — same applies for your chatbot training data. A robust chatbot is built…

This guide suggests best practices, infrastructure and tools to ensure your voice app continues to deliver outstanding user experience. Questions When Testing Voice Apps Application of the suggested practices helps answering the questions: Is my voice app following the designed conversation flow ? Is the conversation flow working as expected ? How does my voice…

Voice platforms like Alexa and Google Assistant make it easy to build your own voice experience, even without going deeper in audio processing — everything is part of the platform. …