Con Botium, actualmente estamos definiendo el estándar de la industria para probar chatbots. En nuestros canales de soporte y desarrollo, recibimos regularmente preguntas como:
La conclusión que se puede extraer de estas preguntas es: los test engineers o ingenieros de pruebas aprendieron cómo probar sitios web…
If you have a hammer, every problem looks like a nail.
With Botium, we are currently defining the industry standard for testing chatbots. In our support and developer channels we are regularily receiving questions like:
The conclusion to draw…
A quick summary of 7 important DO’s and DON’Ts when training an NLP model for a chatbot. They are best applied before starting a project, but can also help to build a mindset for quality training data in all chatbot project phases.
Users typically think in problem space, not in solution space, and so should you. As a quick example, consider the case of a user who ordered a shirt in an online shop and wants to know when it is expected to arrive. Consider this question:
This is a question from problem space, describing…
Voice platforms like Alexa and Google Assistant make it easy to provide a custom voice experience to your clients, even without going deeper in audio processing — everything is part of the platform. But what if you already invested quite some effort into building a chatbot on SAP Conversational AI ? You certainly don’t want to switch to a totally new platform now.
A quick summary of 7 important DO’s and DON’Ts when designing a chatbot testing strategy. We are continuously seeing teams ignoring those actually rather simple rules.
In german we say rome was not built in a day — same applies for your chatbot training data. A robust chatbot is built by multiple iterations, training and testing cycles and by ongoing monitoring and performance tuning: CODE, TEST, DEPLOY, REPEAT
Without measuring performance with real user conversations, you will never know if your chatbot is really working for your users.
This guide suggests best practices, infrastructure and tools to ensure your voice app continues to deliver outstanding user experience.
Application of the suggested practices helps answering the questions:
The challenges when testing chatbots, escpecially voice-enabled ones, are different ones than when testing apps with…
Co-Founder and CTO Botium🤓 — Guitarist 🎸 — 3xFather 🐣